B2C Operations Customer Expert (Italian Speaking)

We are looking for a B2C Operations Customer Expert I to join our customer support team. In this role, you will provide warm, friendly, and professional support to private customers over the phone in Italian, helping resolve issues quickly and ensuring a positive customer experience.

Starting date:10/August 

What you'll do

• Handle inbound customer calls from private B2C customers
• Support customers with:
  • device issues
  • subscription problems
  • billing inquiries
  • general service questions
• Deliver an empathetic, helpful, and professional customer experience
• Identify sales opportunities and promote relevant products or services when appropriate
• Maintain a positive and customer-focused attitude in every interaction

What we're looking for

• Fluency in Italian