B2B Customer Service Representative

Bedard Ressources · Baie-D'Urfe, Quebec, Canada

Location

Baie-D'Urfe

Job Type

Permanent

Posted

March 12, 2026

Job Description

Tasks
 Open and maintain customer accounts by recording all necessary information.
 Receive, process, and validate customer orders in the CRM system.
 Ensure customer satisfaction by handling requests in accordance with company guidelines.
 Track customer complaints, distribute information to relevant parties, and propose solutions to prevent recurring issues.
 Collaborate with sales representatives to resolve customer concerns.
 Work closely with the logistics, operations, and procurement departments to meet customer requirements.
 Contribute to the continuous improvement of business processes and customer service.
 Use appropriate tools to provide accurate and complete information to customers.
 Follow up on customer interactions and maintain up-to-date records.
 Perform any other related tasks.
Advantages
 Comprehensive group insurance.
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