B2B Client Service Specialist (Maternity Cover)

Swarovski · Milan, Lombardy, Italy

Location

Milan

Job Type

Full time

Posted

July 14, 2026

Job Description

About the job
The jobholder is responsible for maintaining a good business relationship with all customers in collaboration with the Client Service Department and Key Account Managers and for coordinating the service to the customers within corporate and local policies.
Your responsibilities:
Serves customers in accordance with our Service Level Group specific guidelines.
Advises customers on the whole product range, the stock situation, possibilities of various products, product applications, novelties etc.
Manage the order process end to end, ensures accurate data input and proactively informs customers about delivery dates / changes and takes action on deviations.
Issue credit and debit notes when necessary, checks customer credit accounts on SAP and aligns with Credit Management on credit limits, checks price adjustments as well as customer specific discounts and payment conditions.
Ensures goods are shipped in acc...
        

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