Automotive Parts Associate

Summary

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

Responsibilities and Tasks

Customer Service

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
• Smiles, makes eye contact with and greets customers.
• Directs or guides customer to the location of requested items.
• Answers questions and provides friendly advice and services to customers.
• Suggests value-added and related products to customers to ensure they go home with what they need.
• Ends the discussion with the customer using a closing ...