Auto finance – assistant manager– english – on-site johannesburg

Specialist – BCM – Commercial Leasing & Lending

Inviting applications for the role of Auto Finance Assistant Manager English on-site Johannesburg. The Team Leader Dealer Lease Close-Out oversees the operational delivery of lease-end closure and financial resolution services for a UK Auto Finance and Manufacturing client.

Responsibilities Team & Operational Management Lead coach and develop Agent Associates and Senior Agents Monitor team performance against SLAs recovery targets quality standards and productivity metrics Manage workload distribution and ensure timely progression of lease-end accounts Provide escalation support for high-value high-risk or reputationally sensitive cases Approve settlements outside standard authority limits where applicable Lease Closure & Financial Oversight Oversee negotiation strategies and ensure consistent application of settlement policies Monitor dispute trends related to damage assessments and excess mileage charges Ensure payment arrangem...