Asst Manager/Manager - Contact Centre (Project Management & Process Improvement)

Hong Leong Bank Berhad · Damansara Town Centre, Federal Territory of Kuala Lumpur, Malaysia

Location
Damansara Town Centre
Job Type
Full time
Posted
July 10, 2026

Job Description

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

  • Participate in the delivery of complex change programs that enhances the business.
  • Development of business solutions in optimizing performance of sub processes yielding improvements for processes that are fundamentally inefficient and outmoded.
  • Interact with all levels of management, including senior-level decision makers and executives, and conduct qualitative and quantitative analyses in support of solution development.
  • Facilitate deployment of new processes and sustainment requirements and mitigate disruption to organization systems
  • Monitor the overall project progress and deliverables in meeting targets and datelines
  • Initiate system related projects to enhance the effectiveness of work processes.
  • Holding project members accountable to timely completion of quality deliverables and milestone.
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