Associate Support Consultant

Role Overview

We have an exciting opportunity for an Associate Support Consultant to act as a technical resource within our Secure Managed Services team, shaping service excellence and influencing how we deliver value for clients. You will take end‑to‑end ownership of customer issues and incidents, guiding others through resolution while improving our resilience, automation, and ways of working.

This is a hybrid role with regular office collaboration and occasional client site visits for workshops, reviews and critical engagements.

Responsibilities

• Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications.
• Take ownership of service requests and ensuring SLA‑aligned outcomes.
• Supporting Incidents through to resolution, attending meetings with clear actions, updates and post‑incident reviews.
• Support Service Desk Analysts on challenging cases ...