Location
singapore
Job Type
Full-time
Posted
June 12, 2026
Job Description
About The Job
We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre.
- Manage walk-in policyholders' and Financial Representatives' queries/requests on policy related matters (Life and General Insurance) within stipulated time.
- Ensure unresolved issues over the counter are promptly followed up within stipulated time.
- Assess and manage appeals, feedback, and minor complaints from policyholders, Financial Representatives, and business partners.
- Manage customer feedback and complaints with a good closure within the operational turnaround time.
- Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks.
- Highlight any potential concerns/risks and proactively share best risk ...