Associate Quality Management (Monterrey)

Your Tasks - Paint the world green
Assess, investigate, and process Salesforce Quality Cases from each different incoming data-stream of the company in real time
Identify and verify legitimate issues as well as make and implement recommendations based on the information they receive from these inputs
Coordinate with the entire Operations team, Business Development team, and the Emergency Manager in order to solve quality issues accurately and timely
Manage and generate weekly/monthly reports based on established templates
Implement creative problem‐solving ideas for new reports, metric tracking systems, and daily quality issue resolution
Maintain compliance with administrative policies, safety rules, environmental policies, and government regulations at all times
Your Profile - Ready to hop on board
At least two (2) years of professional experience in dispatch, call center, customer service, or hospitality
Fluency in English; fluency in Spanish, C...