Job Description
Responsibilities:
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Should be able to manage a team of 25-30 FTEs
FTEs will be directly reporting to AM
Will be responsible to resolve queries, account reviews and provide training in case required
Drive production and quality to the expected level
Responsible to identify production and quality issues and to put plans in place for improvement
Analyze data to identify payer issues & challenges and fixes
Should work towards team engagement and retention/absenteeism
Will be responsible to lead internal and external calls.
Performance management.
First level of escalation.
Work in all shifts on a rotational basis.
Need to be cost efficient with regards to pr...