Location
singapore
Job Type
Full-time
Posted
July 09, 2026
Job Description
Operational & Communication Management
- Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).
- Ensure accurate and timely updates in booking systems and maintain documentation for audits.
- Communicate job details and instructions clearly to driver-partners, customers and stakeholders.
- Provide constructive feedback to improve operational workflows and participate in projects, including UAT.
- Monitor and coordinate trip assignments effectively according to operational KPI.
- Manage bookings, amendments, cancellations, and special requests according to operational KPI.
- Resolve service issues (delays, breakdowns, no‑shows) and execute recovery measures (e.g., replacement vehicle).
- Assist with lost item retrieval and maintain high service standards under pressure.
- Pos...
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