Associate HR Shared Services

Job Description

• Input data into Human Resources databases to reflect employee actions according to standard operating procedures (SOPs), service level agreements and quality and timeliness standards; contact managers and human resources staff as necessary to request missing information and resolve invalid data issues.
• Complete data maintenance and audit activities according to Service Level Agreements as related to data input to Workday.
• Conduct all activities according to Service Level Agreements (SLAs) related to hire administration including employment letter/contract issue; Workday input; background screening activities; health‑related screening as appropriate and administrative tracking and recording of related documentation including maintenance of employee files.
• Execute customer service activities according to SLAs: answer and respond to all inquiries (phone, email, fax, chat) into the HR Shared Services; log all call/chat req...