Associate Engineer (Workplace) – IT Fresh Graduate

Responsibilities

• Technical Support: Provide first-level support for hardware, software, printers, and network
• Troubleshooting: Diagnose common problems and escalate complex cases to senior engineers or supervisors.
• System Setup: Assist with installation, configuration, upgrades, and preventive maintenance of IT systems.
• Deployment & Rollouts: Support new deployments, relocations (Moves, Adds, Changes), and project rollouts.
• Service Delivery: Ensure all tasks meet SLA requirements and deliver high customer satisfaction.
• Escalation Management: Escalate unresolved issues properly and follow up to ensure timely closure.
• Inventory & Documentation: Assist in maintaining IT equipment inventory and keep accurate service records.
• Learning & Mentorship: Participate in structured training, shadowing, and guided assignments under experienced me...