Associate Director/Senior Manager, Operations

Job Description

The Associate Director, Operations is accountable for ensuring the smooth and efficient running of day-to-day Wealth & Pensions operations in the post-eMPF onboarding environment, while contributing to the long-term success, sustainability, and scalability of the operating model. The role leads the residual Mandatory Provident Fund operations, performs and oversees SME-level AML controls and validation for enrollment, contribution, transfer-in / transfer-out, and termination-related documents, and manages document handling, customer correspondence, system and non-system exceptional cases, complaints, court cases, and referrals from the Mandatory Provident Fund Schemes Authority in relation to administrative processes and client requests. The role also coordinates with the eMPF Platform for case follow-up and completion, supports Sun Life Trustee governance over eMPF Platform administrative performance and quality, participates in business initiatives and proj...