Associate Director - Hardship Operations

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Associate Director, Hardship Operations is a senior leadership role responsible for end-to-end oversight of hardship operations, driving service quality and delivering an exceptional customer experience across both Consumer and SMB segments. You will ensure that important customer journeys, like hardship applications, in-life hardship support, and hardship enquiries, remain reliable, compliant, and effective for customers dealing with financial hardship.

Role can be based in Sydney or Melbourne. 

What You’ll Do | Your day to day will consist of