Location
singapore
Job Type
Full-time
Posted
June 28, 2026
Job Description
Responsibilities
- Ensure claim submissions and requests received through emails are responded within the expected turnaround time of T0;
- Ensure claim enquiries and requests received through emails are responded within the expected turnaround time of T1;
- Forward claim submissions by agents and policyholders to the correct Claim Admin Team for claim registration, on day of email receipt.
- Acknowledge agents’ and policy holders’ emails, upon receipt of claim submissions.
- Tag and ‘wrap’ emails which does not require further action.
- Assist in call out to distribution representatives and/or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure.
- Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/her immediate supervisors.
- Other projects or ad-hoc assignmen...
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