Associate, Customer Service Support (Customer, Pricing Master Data Administrator - Mandarin Speaker)

KEY RESPONSIBILITIES

Master Data Setup and Management

Customer Master Data

Configure and maintain comprehensive customer master data in systems such as SFDC and SAP. Accurately input and update contact details, account information, and regulatory compliance data for medical devices. Classify customers by purchasing behavior, market segment (hospitals, clinics, research institutions), and strategic importance.

Pricing Master Data

Set up and continuously update pricing master data based on approvals. Implement discounts, promotional pricing, and volume‑based pricing structures. Ensure all price lists reflect market and regulatory changes.

Data Quality Assurance

Regularly review and clean master data to remove duplicates and correct errors. Cross‑reference data from multiple sources, validate against industry standards and internal guidelines, and enforce data governance. Use data profiling tools to address degradation pattern...