Job Description
About the Role
You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities
Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
Working collaboratively with customers to understand s...