Associate Cloud Support Engineer (Databases As A

**Do you ever wonder what happens inside the cloud?
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**We're looking for someone passionate about customer advocacy, improving the customer experience, and providing world-class support for our Managed Databases offering.
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We are looking for a passionate Cloud Support Engineer to work in our 2nd shift 4PM-12AM EST (2:30AM-10:30AM IST/ 2AM-10AM PKT).
As a Cloud Support Engineer, you'll work both independently and collaboratively with your team to troubleshoot and resolve highly-technical issues that customers encounter while using our platform.
You'll partner cross-functionally with our product and engineering teams to drive feedback, improve internal & external tooling, launch new products & features, and deliver an exceptional customer experience.
**What You'll Be Doing**:
- Troubleshooting and resolving technical support requests created by our customers spanning a growing range of database engines, including: MySQL, PostgreSQL, Redis, MongoDB...