Associate, Application Support Engineer, Institutional Banking Group Technology, Group Technology

Responsibilities Support 24x7 Critical Applications serving external customers/ partner in countries Singapore, China, Hong Kong, Indonesia, India, Taiwan Responsible for ensuring system availability 24x7 meet regulatory requirement of 99.9% availability. Perform system recovery in the event of system incapacity or outages Support Channels and Gateway systems for corporate customers. Will be SME for payment products and different API workflows for daily production operations Must be familiar with Incident Management, Problem Management, Change Management practices and implement with least guidance Ensure mandatory annual regulatory and compliance requirements are completed without any delays. Manage Audit and resiliency reviews Ensure SOP documents are created, reviewed and updated regularly Incident Management including investigation, recovery of the service, root cause analysis and follow-up to close corrective/ preventive actions Responsible for strong change governance implementati...