Assistant Vice President – Operations

Job Title: Assistant Vice President – Operations

Department: Health Plan & Healthcare Services (HPHS)

Employment Type: Full-Time

Reports To: EVP / SVP / VP – Operations

Role Summary

The Assistant Vice President (AVP) – Operations is responsible for leading the overall performance of the HPHS business unit, driving operational excellence, client satisfaction, financial performance, and talent development. The role partners with executive leadership to execute strategic initiatives, optimize service delivery, and support sustainable business growth.

Key Responsibilities

• Lead end-to-end HPHS operations to achieve service, quality, productivity, and financial targets.
• Execute business strategies aligned with organizational goals and client requirements.
• Drive operational excellence through process improvement, innovation, and performanc...