Assistant Service Manager

Assistant Service Manager £36,000 basic salary with £50,000 OTE Coulsdon, Surrey Permanent, Full Time Monday to Friday (08:00 18:00) 1 in 3 Saturdays (08:00 14:00) Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up in to an Assistant Service Manager role. If you hold over 4 years worth of relevant experience and youre looking for the next step in your career this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: As an Assistant Service Manager, youll take ownership of the front-of-house Aftersales operation , leading the Service Advisor team and driving an exceptional customer experience. Leading and developing a team of Service Advisors Acting as the main point of contact for customer care and escalations Handling and resolving customer complaints professionally Driving NPS scores and customer satisfaction KPIs Reporting performance and insights to senior management ...