Assistant Service Delivery Manager

Job Description & Requirements
Assistant Service Delivery Manager
Be Part of Our Success
We are looking for a proactive and driven Assistant Service Delivery Manager to support and oversee IT service operations, maintenance activities, and service delivery performance. The ideal candidate will possess strong leadership skills, hands-on operational experience, and the ability to manage multiple stakeholders in a fast-paced environment.
Key Responsibilities
Team Leadership & Management
. Lead, guide, and support a team of Level 1 and Level 2 support engineers.
. Foster a collaborative, positive, and high-performing team environment.
. Monitor team performance and provide mentorship to support professional growth.
Service Operations & Maintenance
. Oversee daily IT system operations while ensuring compliance with security and operational standards.
. Develop and manage preventive maintenance schedules and operational procedures.
. Coordinate system main...