Assistant Operations Manager

Mphasis · Dublin, County Dublin, Ireland

Location

Dublin

Job Type

Full Time

Posted

June 04, 2026

Job Description

Job Description
Role: ITSM Manager - Data Analytics
Location: Onsite/ Ireland-Dublin
Who are we looking for?
We are looking for 10+ years’ experience in ITSM (IT Service Management) to manage the end-to-end delivery, design, and support of IT services, ensuring to align with business needs using frameworks like ITIL. 
Technical Skills: 
10+ years of experience in ITSM to manage designing, implementing, and improving ITIL-based processes such as incident management, change management, and service requests.
Well versed in ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) capabilities
Strong understanding of ITIL methodologies, ServiceNow/Jira tools
Strong communicator who can collaborate effectively with technical and non-technical stakeholders
Communication skills, especially for explaining technical concepts to nontechnical...
        

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