Assistant Operations Manager

Assistant Operations Manager

The Assistant Operations Manager is responsible for overseeing the day‑to‑day execution of kitchen production, dispatch, and logistics operations, ensuring operational excellence across quality, food safety, speed, cost efficiency, and customer satisfaction. This role partners closely with Production, Quality Assurance, Supply Chain, Planning, Customer Experience, and People teams to drive continuous improvement, optimize operational performance, and develop high‑performing frontline teams.

Core Responsibilities

• Operational Excellence: Oversee daily execution of kitchen production, dispatch, and logistics to ensure operational efficiency and service excellence, including accurate production planning, quality and food safety compliance, and timely delivery.
• Monitoring and KPIs: Monitor daily operational KPIs such as productivity, order accuracy, dispatch performance, waste, labor efficiency, and customer complaint...