Assistant Operations Manager at SAIL

Elevate operational efficiency as the Assistant Operations Manager at SAIL Ottawa. This role focuses on customer service excellence while supporting warehouse and logistics management.
As SAIL's Assistant Operations Manager, you will support the Department Manager in achieving operational goals and enhancing the customer experience. Your leadership is foundational for team performance and adherence to department standards regarding policies and customer service. You will coordinate warehouse operations to ensure product availability and efficiency in a fast-paced environment.
Key Responsibilities:
• Ensure compliance with Explore+ and transactional policies
• Promote a strong customer service culture within the team
• Organize warehouse operations for optimal efficiency
• Coach and develop team members on key objectives
• Drive results by achieving key performance indicators
Requirements:
• Proven experience in customer service and sales
• Strong leadershi...