Assistant Officer, Digital Support (1-Year Contract)

AXA Group · hong kong, hong kong, Hong Kong

Location

hong kong

Job Type

FULL_TIME

Posted

June 17, 2026

Job Description

  Responsibilities:  
 Handle in-bound queries and provide one-stop solutions for users through calls, emails, whatsapp, walk-in
 Deliver and arrange roadshow for agencies / Swiss Privilege / Brokers based on business needs to promote usages / new functions / benefits of various digital platforms
 Assist in collecting user feedbacks on digital platforms all the time for continuous development / enhancement
 Assist in preparing and reviewing training materials and coordinating the training with agency training department
 Proactive in probing / observing end users behavior and identify user needs for transforming the digital platform to better shape
 Assist in investigating the root causes of system incidents and communicating the progress with user.
 Assist in preparing promotional / coaching materials through handy guides / video clips in order to create awareness promotions
 Assist in performing ad-hoc a...
        

Ready to Apply?

Submit your application for Assistant Officer, Digital Support (1-Year Contract) at AXA Group

Apply Now