Assistant Manager, Charter Operations

Reporting to TSS Manger, you’ll be responsible for all the operation of charter and MICE groups. Maintaining groups under reservation system and coordinate with staff onboard included, with capability on event concept development and management. Be responsible for overseeing amenity reviews and lounge application for all type of groups. Be responsible for problem resolution and support. Specialist ensures all onboard programs are requests, confirmed prior and supports clients、shipboard team with amendments and revisions of existing onboard arrangements. You’re also required to escort the group to make sure smooth and excellent communication between clients and shipboard team.

Essential Duties and Responsibilities:

1、Be familiar with company products and basic process of event arrangements.

2、Ability to understand the client’s needs appropriately, also have the ability to negotiate with clients and shipboard team.