Assistant Manager

As Assistant Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Front Office Manager your days will be dynamic - think managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued. You'll work closely with a passionate team to uphold our brand standards and maximize both guest satisfaction and profitability.

What You’ll Be Doing:

• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Be proactive and resourceful when attending to guest requests.
• Have the necessary skills and training to actively resolve complaints and challenges presented by guests
• Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management
• Ensuring policies, procedures, rates and general hotel information are communicated to the team
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