Assistant General Manager (AGM) – Business Process Services – Delivery Lead

Role Title  

Assistant General Manager (AGM) – Business Process Services – Delivery Lead  

Location:  Mumbai  

Role Purpose

The Business Process Services (BPS) Delivery Lead will be responsible for managing end-to-end delivery operations for multiple client accounts across business process services engagements. The role requires strong operational leadership, client management capability, process orientation, and the ability

to drive large teams while ensuring service excellence, SLA adherence, profitability, and customer satisfaction.

The individual will play a key role in scaling operations, improving delivery efficiency, strengthening governance, and driving continuous improvement initiatives across engagements.

Key Responsibilities
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