Assistant Front Office Manager

Mandarin Oriental, Singapore is looking for an Assistant Front Office Manager to join our Front Office team.

Based at the Mandarin Oriental, Singapore within the Front Office Department, the Assistant Front Office Manager is responsible overseeing the effective and efficient operation of Front Office which includes Reception, Concierge, Business Centre, Club Lounge and Telephone departments. Plan, organize, and motivate the team to excel in delivering Legendary Quality Experience to all guests. The Assistant Front Office Manager reports to the Director of Rooms.

• Read through arrival report and ensure accuracy of guest history, services and amenities are accorded.
• Meet VIPs and perform guest relation duties and obtain comments and feedback.
• Motivate all Front Office colleagues to upsell rooms and achieve higher average room rate.
• Monitor and implem...