Location
Remote
Job Type
Full-time
Posted
July 13, 2026
Job Description
Requirements
- Diploma or Degree in Hospitality or Hotel Management.
- 3–5 years of front office experience.
- At least 1–2 years in a supervisory capacity.
- Proficiency in hotel PMS systems (e.g. Opera).
- Point of Sale (POS) systems.
Responsibilities
Operational Oversight
- Support and manage daily front office operations including reception, concierge, guest services, and switchboard.
- Ensure team adherence to SOPs and that check-in/check-out processes are efficient and accurate.
- Liaise with housekeeping and reservations to ensure room allocations, guest preferences, and special requests are fulfilled.
- Monitor lobby presence and actively support team members during peak times.
Guest Experience
- Engage with guests proactively to ensure satisfaction, resolve complaints, and exceed expectations.
- Manage VIP arrivals and coordi...