Assistant Front Office Manager

Overview

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu. It is a 4‑star property with 273 rooms and meeting facilities, offering a view from Elements Restaurant. Located in Queenstown, it is positioned in a prime location among iconic tourist destination hotels.

Job Description

We are seeking a passionate and experienced Assistant Front Office Manager to join our leadership team. This pivotal position supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring that guests receive exceptional service, and that team performance, profitability, and brand standards are consistently achieved.

Responsibilities

• Assist in managing the day-to-day operations of the Front Office, Concierge, and Night Audit teams to ensure smooth and efficient service delivery.
• Supervise, roster, and train staff to maintain high performance, engagement, and service standards.
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