Assistant Executive (Customer Service)

Job Summary: To maximize customer satisfaction by providing a strong customer service link between payroll specialists, Human Resource practitioners and customers to ensure timely and accurate responses to enquiries and/or requests from customers and effective resolution of customer issues.

• Handle HR practitioners’ and/or customers’ enquiries, requests, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.
• Collect and collate data and information on customer needs and satisfaction to facilitate formulation of effective customer service strategies.
• Highlight and recommend improvements and solutions to problems/issues to improve customer satisfaction.
• Prepare and submit CPF refund submissions and track outstanding CPF claims.

• GCE ’A’ or Diploma. Fresh graduates may apply.
• 1 to 2 years of experience in customer ...