Assistant Director, Customer Experience & Insights

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Monitor and Track Transactional NPS (Net Promoter Score) across all VOC (Voice of Customer) Program transactional touch points, both current and future state. Work collaboratively with Customer Engagement and Operations Governance & Data Management teams to obtain and analyse the data sets and subsequently drive initiatives for performance improvement.

Drive the implementation VOC survey of identified transactional touch points: Purchase, Claims and Policy Servicing, working together with relevant business stakeho...