Assistant Development Partner (Support) / Senior Executive, Enterprise Division, QSM Office (1 [...]

Quality & Service Management (QSM) Office is a team within Enterprise Experience & Planning Group (EEPG), serving as the centralised office for managing public touchpoints, establishing service standards and transforming service delivery across EnterpriseSG’s public channels.

QSM Office manages several public touchpoints, namely EnterpriseSG’s QSM hotline, written enquiry channels, chatbot, reception and Statlink Portal.

QSM Office is responsible for the in‑take, triage, and resolution of public enquiries on programmes and assistance offered by EnterpriseSG. The Team works closely with divisions board‑wide to uphold service standards and improve service quality to enterprises through enhancements of programmes, processes, public communications and officer service delivery competencies.

The role entails performing the following responsibilities:

• Represent Enterprise Singapore to interact independently and direc...