Assistant Department Manager, Operations

SAIL is a Canadian company offering the widest selection of top brands in outdoor, camping, hunting, and fishing products across its stores in Québec and Ontario.

SAIL Ottawa is looking for an Assistant Operations Manager to play a key role in operational efficiency and the customer experience within the store.

Reporting to the Department Manager, you act as a trusted right-hand and a hands‑on leader for your team. You play a key role in driving operational performance while serving as a reference in customer service and sales.

Your Responsibilities

Operations and customer service

• Ensure compliance with the Explore+ program, transactional policies, as well as exchange and return policies
• Act as a reference for department standards and policies, including customer service and health and safety
• Promote and develop a strong customer experience culture
• Support the Department Manager and ensure fol...