Assistant Chief Concierge

About the Position:

Wynn Al Marjan Island is currently seeking an Assistant Chief Concierge to join the resort’s Concierge team.

Primary Duties and Responsibilities:

• Assist the Chief Concierge in overseeing daily concierge operations.
• Supervise and mentor concierge staff, ensuring consistent service excellence.
• Handle complex guest requests, including transportation, reservations, and special arrangements.
• Maintain strong relationships with local vendors, restaurants, and service providers.
• Ensure timely and accurate communication between guests and internal departments.
• Monitor guest feedback and assist in implementing service improvements.
• Support the Chief Concierge in scheduling, training, and performance evaluations.
• Maintain updated knowledge of local attractions, events, and services.
• Ensure qualitative Forbes Five Star standards are met.
• Uphold brand standards an...