AskGS Experience Center Associate

Job Description

The AskGS Experience Center Associate will work to resolve regional or global employee/customer inquiries, concerns and issues processes and policies through multiple channels including but not limited to phone, web/portal, chat & other digital channels. This person works to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system. This person supports J&J employees and the GS community regarding all inquiries related to GS tier 1 services, employee programs and services, process, and procedures including navigational support working with the Experience Center on escalations.

Major Duties & Responsibilities

• Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions, for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investiga...