Application Support Specialist (IoT/ Telematics)

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities :

• Provide technical support for both IoT devices and SaaS platform.

• Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.

• Maintaining and updating technical documents and procedures.

• Identifying and resolving system issues.

• Perform daily system monitoring, verifying integrity and availability of Cartracks application.

• Perform daily post insta...