Location
Bengaluru
Job Type
Full-time
Posted
June 03, 2026
Job Description
Are you passionate about application support, troubleshooting, and delivering high-quality IT services We're looking for dynamic professionals to join our growing team! Key Responsibilities: Manage day-to-day maintenance of application systems Identify, troubleshoot, and resolve application issues with proper escalation Handle client interactions (voice support – inbound/outbound) and log incidents in ITSM tools Analyze root causes, known errors, and resolve complex issues across: Software applications Windows OS SQL Server databases Ensure adherence to SLAs and support processes Collaborate with senior teams for issue resolution Contribute to knowledge management and documentation What We're Looking For: Strong experience in L1/L2 Support (Healthcare domain preferred) Good understanding of ITIL processes & ITSM tools Excellent analytical and problem-solving skills Proactive mindset with a strong sense of ownership Quick learner with process-oriented approach Strong communication skill...