Location
Bangkok
Job Type
Full-time
Posted
June 07, 2026
Job Description
We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality.
Key Responsibilities
- Provide first-level support for application-related issues and service requests
- Monitor application performance and system health (alerts, logs, dashboards)
- Perform incident triage, analysis, and initial troubleshooting
- Escalate complex issues to L2/L3 teams with proper documentation and logs
- Investigate issues using SQL queries, logs, and system monitoring tools
- Support API-related troubleshooting using tools such as Postman an...