Application Support Analyst

Red 10 · London, England, United Kingdom

Location

London

Job Type

Permanent

Posted

June 09, 2026

Job Description

  Application Support / SQL / JIRA / ITIL 
 Perm Application Support Analyst, hybrid working, London based insurer, upto £41k base + bonus & benefits.
  KEY SKILLS: 
 Excellent communication skills
 Keen eye for detail
 Experience with ITIL framework and JIRA Service Desk tool
 Experience of User management tool
 Some SQL or other Database scripting language skills
  THE ROLE: 
 You will be provide 1st & 2nd line support for internal and external users request ensuring tickets raised are managed and closed effectively to the customers’ satisfaction and SLA’s are met. You will escalate tickets to the relevant teams as necessary tracking the resolution and ensuring all stakeholders are kept informed and assigned tickets in a timely manner. You will carry out SQL configuration changes and run queries to assist in troubleshooting issues, produce reporting on Service Desk statistics as necessary ...
        

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