Application Support Analyst in Hybrid Environment

Join RBC as a Senior Application Support Analyst, specializing in the performance of vital contact center systems. Your role supports user needs through precise troubleshooting in a hybrid technology landscape.
You will bring significant experience working with platforms such as Genesys and Alvaria, focusing on system administration and advanced troubleshooting as part of a collaborative team. Your insights will not only resolve technical challenges but also shape the future of technology use within RBC's contact centers.
Key Responsibilities:
• Provide advanced support for contact center applications
• Implement permanent solutions for complex technical challenges
• Monitor system performance and execute timely updates
• Curate documentation and resources for operational guidance
• Lead training and knowledge sharing with junior analysts
Requirements:
• 5+ years in application support, preferably in hybrid environments
• Strong hands-on experience with co...