Job Description
Job Purpose:
As an Application Support & Education Specialist, you'll play a vital role in empowering high-performance teams across the LAC region. You'll do this by delivering user-centric support, training, and knowledge-sharing initiatives that drive the adoption of our enterprise applications (including CIS and AI platforms like LARA, SARA, and NexChat). You will serve as a crucial link between IT and business users, ensuring everyone effective use of digital tools.
Responsibilities:
Provide first- and second-level support for CIS and other IT-developed applications in the LAC region
Troubleshoot and resolve functional and technical issues, escalating when necessary.
Collaborate with global support teams to ensure efficient and effective handover and resolution.
Document and maintain knowledge base articles and user guides for CIS and other IT-developed applications in the LAC region
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