Application Administrator - L1

Job Title:

Application Reliability Operations Analyst – L1

Role Summary

The ARO L1 Analyst provides first line operational support for business‑critical applications. The role focuses on monitoring, alert handling, initial triage, basic troubleshooting, user assistance, and timely escalation, ensuring stable and reliable application operations. L1 works closely with L2/L3 teams and follows runbooks, SOPs, and ITSM processes to maintain service continuity.

Key Responsibilities

Monitoring & Alert Handling

• Monitor application and system health using approved monitoring tools.
  
• Acknowledge and respond to alerts within SLAs.
  
• Perform basic triage, identify impacted components, and check application availability.
  
• Identify common Java...