APAY HelpDesk - Team Leader (6+ of total experience and 3+ in team leading)

ROLE DEFINITION

Possesses in-depth process understanding and provide guidance to the team and SMEs, monitors work and delivers on targets. Supervises and coordinates, activities of personnel involved in performing the accounts payable functions of regional sub team.

RESPONSIBILITIES DESCRIPTION

• Manage multiple partners including both internal and external through calls & emails.
• Should understand customer requirements and ensure provide end to end resolution by collaborating with other departments.
• Monitors duties of operations personnel to ensure efficient and safe operation of accounts payable process. Gathers pertinent information to create and maintain weekly and monthly statistical data and reports.
• Monitors the daily inflow of invoices / emails, meet the SLA and ensure to achieve the targeted accuracy on invoice processing as well as email responses within the agreed TAT.
• Communicates and distributes ...