APAC Service Excellence Lead – Digital & Predictive Support

Roche is looking for an APAC Regional Customer Service Centre Service Excellence Team Manager to drive strategic operational efficiency and digital innovation in Malaysia. You will lead a team to transform service data into actionable insights and ensure seamless integration of advanced digital tools.

The ideal candidate has over 5 years in service operations, a relevant degree, and the ability to lead diverse teams while fostering a strong digital adoption culture. A passion for enhancing the human experience in healthcare is essential.