APAC Service Desk Transformation & Governance Manager

The customer has selected a strategic vendor to provide Level 1 Service Desk services across Asia Pacific, covering all end-user technologies, applications, infrastructure services and workplace hardware support.

To ensure a successful transition and deployment of this new operating model across the region, the customer is seeking an experienced APAC Service Desk Transformation & Governance Manager to lead the implementation, coordination and governance of the programme.

This role will act as the central point of coordination between the global and regional IT teams, the selected vendor, and the various Maisons and Divisions across APAC. The successful candidate will drive the transformation programme, secure stakeholder alignment, manage risks and dependencies, and ensure a smooth transition towards the new Service Desk organisation.

Responsibilities

Programme Leadership & Governance

• Lead the APAC deployment of the ...