Analytics & BI Senior Manager – Service Excellence

Take charge of client interactions as the Senior Manager of Analytics & BI at Scotiabank. Focus on translating data into meaningful strategies that enhance customer service experiences.

In this influential role, you’ll lead analytics initiatives that underpin the Fired Up for Service (FUSE) project. By leveraging your data analysis skills, you'll develop strategic recommendations for client experience enhancements across digital and physical service channels. Your collaboration with various stakeholders will ensure continuous improvement in service delivery while upholding compliance regulations.

Key Responsibilities: • Drive a customer-focused culture for deeper client engagement • Analyze data to craft actionable recommendations for service journeys • Develop performance measurement frameworks for the FUSE initiative • Build scalable reporting dashboards for service interaction tracking • Foster a high-performance, inclusive team environment

Requirements: •...